Stop Losing New Patients to Missed Calls.
Your next patient could be calling while your front desk is busy or your office is closed. Our 24/7 AI Receptionist answers incoming calls, helps with appointment requests, and captures patient enquiries when your team can’t.
AI Receptionist
- Appointment requests
- Approved patient questions
- Patient enquiry capture
Every Unanswered Call Is a Potential Patient Lost.
Patients call during lunch, busy office hours, and after closing. When nobody answers, some won’t leave a voicemail. They’ll simply try another dental practice.
After-Hours Calls
New patients call after your office closes and reach voicemail instead of receiving assistance.
Busy Front Desk
Your team is helping patients in the office while incoming calls go unanswered.
Missed Appointment Enquiries
Patients ready to schedule may contact another practice when they can’t reach yours.
Routine Call Interruptions
Questions about hours, services, and appointments interrupt your team’s daily workflow.
Real Patient Conversations. Real Appointment Opportunities.
Your AI Receptionist does more than answer the phone. It identifies why patients are calling and helps them take the next step.
Appointment Scheduling
Help new patients find suitable appointment options based on your practice’s availability and scheduling rules.
“I’d like to schedule a new patient exam.”
“Of course. Are you looking for a general dental exam or help with a specific concern?”
Patient Questions
Answer approved questions about dental services, office hours, insurance plans, and appointment policies.
“Do you accept Delta Dental?”
“I can share the insurance plans our office accepts. Which Delta Dental plan do you have?”
Patient Enquiry Capture
When an appointment can’t be scheduled immediately, capture the caller’s information and reason for calling.
“I’d like to know more about dental implants.”
“I can help you request a consultation. May I have your name to get started?”
Connected to Your Practice. Built Around Your Workflow.
Every dental practice has different office hours, scheduling rules, and front-desk responsibilities. We configure your AI Receptionist around your existing workflow.
Connect Your Incoming Calls
We configure call routing so the AI Receptionist answers during your selected coverage periods.
Train It on Your Practice
We configure office hours, services, scheduling rules, common questions, and call escalation instructions.
Answer, Assist, and Review
Your AI Receptionist begins handling eligible calls while your team reviews appointment enquiries and call outcomes.
Not a Generic Bot. A Receptionist That Knows Your Practice.
Every dental office operates differently. We configure your AI Receptionist using your approved practice information, scheduling rules, and patient communication preferences.
Your Scheduling Rules
Follow appointment types, office availability, booking restrictions, and scheduling instructions configured for your practice.
Your Services & Insurance
Provide approved information about dental treatments, accepted insurance plans, office policies, and payment options.
Your Patient Conversations
Use practice-specific instructions to handle new patient enquiries, common questions, and situations requiring staff assistance.
Your Call Routing
Transfer eligible calls to available team members or capture enquiries for follow-up when immediate assistance isn’t possible.
More Call Coverage. Without Another Full-Time Hire.
Your front desk is essential to patient care. But hiring additional staff just to answer missed calls isn’t always practical. An AI Receptionist helps extend your team’s availability without adding another full-time position.
| WHAT YOUR PRACTICE NEEDS | ADDITIONAL FRONT DESK STAFF | AI RECEPTIONIST |
|---|---|---|
| After-hours call coverage | Requires additional shifts | Available 24/7 |
| Multiple incoming calls | Limited by staff availability | Can handle concurrent calls |
| Appointment enquiries | Depends on staff availability | Assists with scheduling requests |
| Routine patient questions | Requires staff time | Answers approved questions |
| Call documentation | Manual entry | Available call logs and summaries |
| New patient enquiry capture | May be missed during busy periods | Captures caller details |
| Additional staffing costs | Salary and employment expenses | Service subscription and setup costs |
The Difference Between a Missed Call and a Patient Opportunity.
When someone calls your practice, what happens next can determine whether that enquiry becomes an appointment.
The Call Goes Unanswered.
- Patient calls
- Reaches voicemail
- Doesn’t leave a message
- Contacts another dental practice.
A potential new patient opportunity is lost.
The Conversation Keeps Moving.
- Patient calls
- AI Receptionist answers
- Identifies appointment needs
- Assists with scheduling or captures the enquiry for your team.
Your practice has another opportunity to turn the call into an appointment.
Clear Answers. No Marketing Fluff.
When does the AI Receptionist answer calls?
It can answer after-hours, weekend, and overflow calls whenever your team is unavailable, based on your configured coverage.
Can it book dental appointments?
It can assist with scheduling and, where compatible software is connected, book appointments according to your practice’s rules.
Can it answer new and existing patient questions?
Yes. It can answer approved general questions and guide callers to the appropriate next step.
What happens with urgent dental calls?
It follows your approved escalation instructions and directs callers to appropriate staff or emergency services when necessary. It doesn’t provide medical diagnoses.
Does it work with my practice management software?
Compatibility depends on your existing software and available integrations. We review this during setup.
Can my team review the calls?
Yes. Available call logs, recordings, summaries, and outcomes help your team review conversations, subject to applicable consent and privacy requirements.
Does it replace my front desk?
No. It supports your existing team by handling incoming calls when additional coverage is needed.
Does it include outbound calls and SMS follow-up?
No. Those are provided separately through our Patient Follow-Up System.
Don’t Let Another New Patient Call Go Unanswered.
Tell us about your call volume, front-desk coverage, and practice software. We’ll show you how an AI Receptionist can help answer more calls and turn patient enquiries into appointments.